4.8 Mediation of Disputes

As dKargo provides logistics services based on collaboration, various type of operational disputes can emerge. dKargo can minimize such disputes by recording the entire logistics process on the blockchain. However, there will be instances where a third-party must mediate the dispute.

When a conflict occurs, The steering committee mandated to mediate will take actions. The steering committee members will be selected from diverse groups such as logistics service providers, related service providers, and service users to ensure a fair mediation as in governance perspective.